Our comprehensive list of moving and storage FAQs will keep you informed every step of the way during your move.

General:

Why should I use MBM Enterprises Moving & Storage? MBM Enterprises Moving & Storage is a reputable moving company with years of experience and a commitment to customer satisfaction. We offer professional services tailored to your specific needs, ensuring a smooth and stress-free moving experience.

Is MBM Enterprises fully licensed? Yes, MBM Enterprises Moving & Storage is fully licensed and insured to provide moving and storage services.

What is the best day of the week to move? The best day to move depends on your schedule and availability. We recommend discussing your preferences with our team to find a suitable moving day.

How far ahead should I plan and book my move? We recommend planning and booking your move as far in advance as possible to secure your desired moving date. Contact us to discuss your moving timeline and availability.

Can you move me across the country (USA)? Yes, MBM Enterprises Moving & Storage offers long-distance moving services across the United States.

Can you move me to another country? Yes, we provide international moving services to help you relocate to countries around the world. Our team will assist you with the logistics and paperwork involved in an international move.

How can the weather affect my move? Inclement weather conditions such as rain, snow, or extreme heat can impact the timing and logistics of your move. Our team monitors weather forecasts closely and takes necessary precautions to ensure the safety of your belongings during transit.

What is the best time of day to book my move? The best time to book your move depends on your schedule and preferences. Contact us to discuss available time slots and find a suitable time for your move.

Pricing:

What is flat fee pricing vs hourly pricing? Flat fee pricing offers a fixed rate for your move based on factors such as distance, size of the move, and services required. Hourly pricing charges based on the number of hours worked by the movers.

What is MBM Enterprises Moving & Storage's pricing model? MBM Enterprises Moving & Storage offers both flat fee and hourly pricing options to accommodate different moving needs and budgets.

How many hours are included in a flat fee? The number of hours included in a flat fee varies depending on the size and complexity of the move. Our team will provide you with a detailed estimate that outlines the scope of work and duration of the move.

Does MBM Enterprises Moving & Storage include the cost of boxes, packing supplies, and packing in the moving price? Yes, our moving packages may include the cost of boxes, packing supplies, and packing services, depending on the specific package selected. We'll provide you with a transparent breakdown of all costs involved in your move.

Do you charge for boxes? The cost of boxes may be included in your moving package or offered as an additional service. We offer high-quality moving boxes at competitive prices to ensure the safe transportation of your belongings.

Do you charge extra for buildings with stairs? Additional charges may apply for moves involving stairs, elevators, or other obstacles that require extra time and effort from our movers. Our team will discuss any potential additional charges with you during the estimation process.

Is my move taxed? 

Taxes may apply to certain moving services depending on local regulations. Our team will provide you with a detailed breakdown of all charges, including any applicable taxes, to ensure transparency in pricing.

How accurate is the moving estimate? 

Our moving estimates are based on the information provided by you and our extensive experience in the moving industry. While we strive for accuracy, unforeseen circumstances or changes to the scope of work may affect the final cost of your move.

What are the payment methods available to me? 

We accept various payment methods, including cash, check, and online payments. Our team will provide you with detailed instructions on how to make payments for your move.

When will I be charged for my move?

You will be charged for your move according to the payment terms outlined in your moving contract. Our team will work with you to determine a suitable payment schedule that aligns with your move timeline and budget.

Do I have to pay a deposit? What is the purpose of a deposit?

A deposit may be required to secure your moving date and confirm your booking. The purpose of the deposit is to ensure commitment from both parties and cover any upfront costs associated with your move.

Do I have to tip my movers?

Tipping is not required but is greatly appreciated as a gesture of gratitude for excellent service. If you feel that our movers have done an outstanding job, you may choose to tip them at your discretion.

Is tipping included in the overall cost and billing?

Tipping is not included in the overall cost of your move and should be provided directly to the movers as a separate payment.

What if I want to cancel my move?

If you need to cancel your move, please contact us as soon as possible to discuss your options. Depending on the circumstances and timing of the cancellation, cancellation fees may apply.

What are your Terms and Conditions?

Our Terms and Conditions outline the terms of our services, including payment terms, cancellation policies, and liability limitations. You can review our Terms and Conditions on our website or request a copy from our team.

How can I make payment - do you take Cash, Check and online payment?

We accept various payment methods, including cash, check, and online payments, to provide flexibility and convenience for our customers.

Protection & Insurance:

Do you offer insurance for all of my items?

We offer valuation coverage options to protect your belongings during the moving process. Our team will explain the available coverage options and help you choose the best option for your needs.

When will I get the Certificate of Insurance (COI)?

The Certificate of Insurance (COI) will be provided to you upon request once your move is confirmed. This document serves as proof of insurance coverage for your belongings during transit.

Will you shrink wrap my upholstered furniture?

Yes, we use protective materials such as shrink wrap to safeguard your upholstered furniture during the move.

Do I need to empty my dresser drawers?

It is recommended to empty dresser drawers to prevent damage to both the drawers and the contents during the move. However, if the dresser is sturdy and the drawers are not overloaded, you may leave lightweight and non-breakable items in the drawers.

Can I transport jewelry and important documents together with my other items?

It is not recommended to transport valuable items such as jewelry and important documents with your other belongings. We recommend keeping these items with you during the move for added security.

How should I pack my belongings if I am packing the items myself?

If you are packing your belongings yourself, we recommend using sturdy boxes and packing materials to ensure the safe transportation of your items. Labeling boxes clearly and packing items securely can help prevent damage during the move.

If I am using MBM Enterprises Moving & Storage to pack my belongings how do I prepare for this?

If you have opted for our packing services, our team will handle the packing process for you. However, you can help prepare for the packing process by organizing your belongings and identifying any items that require special attention or handling.

Will the movers take my plants?

We are unable to transport live plants due to regulations and the potential for damage during transit. We recommend making alternate arrangements for your plants, such as giving them to friends or family or donating them to a local organization.

What are the items movers will not take?

There are certain items that movers are unable to transport due to safety and regulatory reasons. These items may include hazardous materials, perishable items, and certain types of furniture or appliances. Our team will provide you with a list of items that cannot be transported and help you make arrangements for these items.

During & After the move:

Will I get a refund if fewer items are moved on my move day than in my estimate?

If fewer items are moved on your move day than originally estimated, the final cost of your move may be adjusted accordingly. Our team will provide you with a revised estimate based on the actual items moved.

What if I have more items than what was quoted?

If you have more items than originally quoted, the final cost of your move may be adjusted to account for the additional items. Our team will discuss any changes to the estimate with you before proceeding with the move.

Will the movers take any extra items I have?

Our movers will do their best to accommodate any extra items you may have, depending on space availability and safety considerations. Please inform our team in advance if you have additional items that need to be moved.

How big are your trucks?

Our moving trucks come in various sizes to accommodate different moving needs. Our team will select the appropriate truck size based on the size and scope of your move.

Who should I call during the move if any problems arise?

If you encounter any problems or have any questions during your move, you can contact our customer service team for assistance. We are here to help ensure a smooth and successful move.

What do I do if I have items damaged in the move?

In the unlikely event that your items are damaged during the move, please contact us as soon as possible to report the damage. Our team will work with you to resolve the issue and ensure that your belongings are repaired or replaced as needed.

Will the movers uninstall my AC unit and TV?

Our movers are trained to safely uninstall and prepare appliances such as AC units and TVs for transport. Please inform our team in advance if you require this service.

What happens if you get a parking ticket during my move?

If our movers receive a parking ticket during your move, the cost of the ticket may be added to your final moving bill. Our team will inform you of any additional charges incurred during your move.

How will the movers know what items to take and what to leave behind?

Our team will work with you to create an inventory list of items to be moved and items to be left behind. We will ensure that only the items you wish to take with you are loaded onto the moving truck.

Can the movers arrange furniture in my new home?

Yes, our movers can arrange furniture in your new home according to your instructions. Please provide our team with clear guidance on how you would like your furniture arranged.

Do the movers take time off for lunch and breaks?

Our movers are entitled to scheduled breaks and lunch periods during the move. However, our team will coordinate the timing of breaks to ensure that your move is completed efficiently and on schedule.

Can I pack liquids? Can I pack food? No. you cannot pack liquids and non-perishable food items for your move. 

Local Moves:

What parts of NYC and NY State do you provide your services in? 

MBM Enterprises Moving & Storage provides local moving services in various parts of New York City and New York State. We understand not many movers have the ability to move in metro areas. Contact us to inquire about specific locations covered by our services.

What about moves to other states on the east coast of the USA? 

We offer long-distance moving services to states on the east coast of the USA. Contact us to discuss your moving needs and destination.

How many movers will you send? 

The number of movers sent to your location depends on the size and complexity of your move. Our team will determine the appropriate number of movers to ensure a smooth and efficient moving process.

Do I have to stay with the movers while they work? 

While you are not required to stay with the movers during the entire move, we recommend being present at both the pick-up and drop-off locations to oversee the process and address any questions or concerns that may arise.

Will MBM Enterprises Moving & Storage organize any parking permits?

If parking permits are required for your move, our team can assist you in obtaining the necessary permits. Please inform us in advance if you require parking permits for your move.

Long Distance:

Will you call me before delivery?

Yes, our team will contact you before delivery to confirm the delivery date and time. We will work with you to coordinate a convenient delivery window for your belongings.

Can I have someone meet the movers for delivery?

Yes, you can designate someone to meet the movers for delivery if you are unable to be present. Please provide us with the contact information of the person who will be meeting the movers.

Can I choose the date within my delivery window that works best for me to receive my belongings?

Yes, you can choose the date within your delivery window that works best for you to receive your belongings. Our team will work with you to coordinate a suitable delivery date and time.

What happens if you deliver outside my delivery window?

If we deliver outside your delivery window, we will work with you to reschedule the delivery at a time that is convenient for you. Our team will do our best to ensure that your belongings are delivered promptly and according to your schedule.

How long does it generally take for my items to arrive?

The time it takes for your items to arrive depends on the distance of your move and other factors such as weather and traffic conditions. Our team will provide you with an estimated delivery time based on your specific moving circumstances.

What is a delivery window?

A delivery window is a range of dates during which your belongings are scheduled to be delivered to your new location. The delivery window allows for flexibility in scheduling and ensures that your belongings arrive within a reasonable timeframe.